Return and Refunds

At Accroshop LLC, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the policy below or contact us for assistance.

1. Returns

We generally accept return requests within 30 days of delivery.

To be eligible for a return, the item must generally:

  • Be unused and in its original condition
  • Be in the original packaging, where applicable
  • Include any accessories, manuals, or other items originally included with the order
  • Not be damaged as a result of misuse, improper handling, or normal wear and tear

Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable restrictions.

2. How to Request a Return

To request a return, please contact us at avelor.shipping@gmail.com and include:

  • Your order number
  • Your name
  • The reason for the return
  • Photos of the product, if the item is damaged, defective, or incorrect

Please do not send a product back before receiving return instructions from us.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

We may request photographs or other information to help us evaluate the issue.

Depending on the circumstances, we may offer a replacement, exchange, refund, or another appropriate resolution.

4. Return Shipping

Unless the return is due to an item being defective, damaged, or incorrectly shipped, the customer may be responsible for return shipping costs.

Original shipping charges may be non-refundable unless otherwise required by applicable law or agreed upon by us.

5. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved or declined.

If approved, the refund will generally be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

6. Partial Refunds

In certain circumstances, only a partial refund may be provided, such as when an item is returned with signs of use, damage, missing parts, or packaging that materially affects its condition.

7. Late or Missing Refunds

If you have been notified that a refund has been issued but you have not received it, first check your bank or payment provider account.

If you still cannot locate the refund, please contact your payment provider. You may also contact us at avelor.shipping@gmail.com, and we will assist you where possible.

8. Exchanges

If you need to exchange an eligible product, please contact us at avelor.shipping@gmail.com before sending the item back.

Exchange availability may depend on product availability.

9. Non-Returnable Items

Some products may not be eligible for return, including certain:

  • Personalized or customized products
  • Perishable products
  • Hygiene-sensitive products
  • Clearance or final-sale items
  • Digital products
  • Products that cannot legally or safely be returned

Any applicable non-returnable items or special return conditions will be communicated on the relevant product page or at checkout.

10. Order Cancellations

If you need to cancel an order, contact us as soon as possible at avelor.shipping@gmail.com.

We cannot guarantee that an order can be canceled once it has been processed or shipped.

If an order has already shipped, you may need to follow our return procedure after delivery.

11. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes to our business practices or applicable requirements.

Any changes will be posted on this page with an updated "Last Updated" date.

12. Contact Us

For questions about returns, refunds, or exchanges, please contact us:

Accroshop LLC
30 N Gould St #67296
Sheridan, Wyoming 82801
United States

Email: avelor.shipping@gmail.com