Shipping Policy
At Accroshop LLC, we are committed to processing and shipping your orders as efficiently as possible. Please review the information below for details about our shipping practices.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders are not typically processed or shipped on weekends or U.S. federal holidays. Processing times may be longer during holidays, sales events, or periods of unusually high order volume.
Once your order has been shipped, you will receive a shipping confirmation and tracking information when available.
2. Shipping Times
Estimated delivery times may vary depending on your shipping destination, shipping method, product availability, and the carrier used.
Any delivery estimates displayed at checkout are estimates and are not guaranteed delivery dates.
Delays may occur due to weather, carrier disruptions, customs processing, holidays, incorrect or incomplete address information, or other circumstances outside our control.
3. Shipping Costs
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on the destination, order size, shipping method, and other applicable factors.
4. Tracking Information
When tracking information is available, it will be provided to you by email after your order has shipped.
Please allow some time for the carrier's tracking system to update after the tracking number is issued.
5. Incorrect or Incomplete Addresses
Customers are responsible for providing accurate and complete shipping information when placing an order.
If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if the order needs to be reshipped.
If you notice an error in your shipping address, please contact us as soon as possible at avelor.shipping@gmail.com. We cannot guarantee that address changes can be made after an order has been processed or shipped.
6. Lost, Stolen, or Delayed Packages
Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's tracking and delivery procedures.
If your package appears to be delayed, please first check the tracking information provided by the carrier.
If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors, and your local delivery location. You may also contact the carrier directly.
We will make reasonable efforts to assist with shipping-related issues, but we cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.
7. International Shipping
For international orders, delivery times may vary due to customs clearance and local carrier procedures.
Customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges, when applicable, are generally not included in the product or shipping price unless specifically stated at checkout.
Customers are responsible for ensuring that the products they order can legally be imported into their destination country.
8. Shipping Restrictions
Certain products may have shipping restrictions depending on the destination and applicable laws or carrier requirements.
If we are unable to ship an order to your selected destination, we will contact you and, where appropriate, provide available options.
9. Damaged Packages
If your package arrives damaged, please contact us as soon as possible at avelor.shipping@gmail.com and provide your order number and photographs of the damaged package and product.
We will review the issue and work with you to determine the appropriate resolution.
10. Contact Us
If you have questions about shipping or your order, please contact us:
Accroshop LLC
30 N Gould St #67296
Sheridan, Wyoming 82801
United States
Email: avelor.shipping@gmail.com